Here at Pretty Miss Poppy Baby Boutique we strive to offer the best possible service. If you have any questions or concerns regarding delivery or returning an item, visit our contact us page where you will be able to submit a message to us, or view all the ways in which are you can contact us via email, Facebook & Instagram.
Our standard delivery which is £3.99 is a 2nd class standard UK recorded delivery service. This service usually takes 3-5 working days after your order has been dispatched. Please also note that due to the current situation with Covid-19 there could be some delays to your delivery.
We also provide a local delivery service which is available at the checkout. This service is only available for customers that are within 5 miles of the shops location which is SS11 7HL. This service is free for overs placed over £24.99, however this is still available if you do not meet the minimum spend, the cost for this is £3.99. Orders will be delivered within 1-2 working days of your order being placed.
Returning an item
In the unlikely event that you wish to return an item, please contact us via email on firstname.lastname@example.org or Facebook https://www.facebook.com/Prettymisspoppy/ where we will be able to provide you with the returns address. Items can only be returned within 14 days of the items dispatch.
Please ensure that all tags are still intact, they are still in their original, sellable condition when returning an item. We will not be able to provide a refund for any items that are returned with any mark, stain or odour, such as cigarette, perfume, food or drinks.
If you would like to return an item, this will be at the cost of the buyer, we do not provide free returns postage. Also if you have used a free delivery code at the checkout there will be additional terms and conditions relating to this meaning, if an item is returned and you no longer meet the required minimum spend that was needed to qualify for the free delivery, then the original cost of postage will be charged to you and will be deducted from your refund.
All sale items are non refundable.
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